Fifth robotic pharmacy opens

DHA’s smart pharmacy achieves zero dispensing errorsImage Credit: iStock

Dubai Health Authority (DHA) recently launched its fifth smart pharmacy in Nadd Al Hamar primary healthcare centre for dispensing andprescribing medication.

This is the first smart pharmacy inaugurated in a DHA primary healthcare centre.

Improved efficiency

Earlier this year, the authority launched two smart pharmacies at Rashid Hospital, one in Latifa hospital and one in Dubai

Hospital as part of its fully integrated system for pharmaceutical transactions.

The DHA’s fully integrated system, which has been nominated in the Hamdan Bin Mohammed Programme for Smart Government this year, includes the five smart pharmacies for dispensing and prescribing medication through a unified barcoding system

So far around 36 million items were barcoded and integrated within the formulary smart app, which resulted in zero dispensing errors in 2017 and 2018.

These smart pharmacies reduced the waiting time to an average of 2.6 minutes, hence increasing the time allocated for explaining medication instruction to an average of 5.65 minutes. Also by reducing the processing time from 22.5 minutes on average in 2016 to 7.9 minutes in 2018, the outpatient satisfaction rate increased from 69 per cent in 2016 to 94 per cent in 2018.

Quality services

By implementing this initiative, DHA saved 3.48 million in 2 years, and pharmacists’ happiness increased from 73.5 per cent in 2016 to 85 per cent in 2017.

These smart pharmacies are operated via a robot that can store up to 35,000 medicines, prepare 12 prescriptions in a minute and dispense 8,000 medicines in an hour. It is also fully integrated with Salama EPIC Electronic Medical Record System.

DHA is the first government authority in the region to implement the SMART Barcoding system. Its benefits include eliminating medication errors and combating counterfeit medicines as it can track, trace and recall any medicine distributed throughout the DHA . It also features a SMART cold chain management system, which gives voice alerts and text messages if the temperature exceeds the limit.

His Excellency Humaid Al Qutami, Director General, DHA, at the inauguration of the smart pharmacy at Nadd Al Hamar Primary Healthcare CentreImage Credit: Supplied

Speaking at the launch, Al Qutami said that the authority has made important strides in providing quality

services related to the provision of medicine by adopting a fully integrated smart system for its pharmaceutical

transactions in DHA hospitals and health centres. All these services are in line with the latest international safety standards.

He revealed that the authority plans to adopt smart pharmacies in all its hospitals and primary healthcare centres.

Al Qutami stressed that the DHA is keen to enable the Primary Healthcare Sector to provide the best services to patients especially due to its pivotal role in providing prevention and early detection plans and quality healthcare services to the community of Dubai

To vote for the DHA’s smart pharmacy initiative in the Hamdan Bin Mohammed Programme for Smart Government,


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